Refund Policy
At our company, our ultimate goal is complete satisfaction for all our customers.
We take great pride in the superior quality of our products, which is guaranteed through quality control measures. To further enhance your peace of mind, we have implemented a 30-day return policy for every order. Feel confident in your purchase and enjoy a pleasant shopping experience.
Return Approval: To be eligible for return, refund, or exchange within 30 days of receipt, the item must meet the following criteria:
The product is available in different specifications.
The product was damaged by the manufacturer or shipping company.
If your situation does not fall within these parameters, please feel free to contact us at support@rlbclubs.com for immediate assistance.
Return Process:
To initiate a return, please follow these simple steps:
Step 1: Contact us at support@rlbclubs.com with your order number, along with a real photo or video of the item, and a clear explanation of the reason for the return.
Step 2: Our dedicated customer service team will carefully evaluate your request and assist you in obtaining a free return label.
Step 3: Once you receive your return label, simply print it out and securely package the item in its original condition, ensuring all labels are intact.
Please note that items must be returned in their original condition with all labels attached.
Refund or Exchange Process:
For orders placed within the last 48 hours:
Step 1: Contact us at support@rlbclubs.com with your order number and the reason for your refund or exchange request.
Step 2: Our team will guide and support you in processing your refund or assisting with your exchange.
Please note: Most items typically take 2-5 days to produce (custom bags take more time), followed by 7-14 days for shipping
For incoming orders and beyond:
Step 1: Contact us at support@rlbclubs.com with your order number, a real photo or video of the item, and a clear explanation of the reason for your refund or exchange.
Step 2: Our customer service team will evaluate your request and assist you with your options.
Additional Notes: All returns must be authorized by our Support Center team. If you have any questions or concerns, please contact us immediately.